// Brief History of

MacDonald-Waugh

MacDonald-Waugh

MacDonald-Waugh (Investigative Loss Adjusters) was originally founded by Duncan Waugh in Johannesburg, South Africa in April 1986. The firm quickly grew in reputation for high quality services and eventually provided ‘across the board’ Loss Adjusting services throughout Africa.

MacDonald-Waugh
MacDonald-Waugh

Specialist areas included :

Political riot and warfare

Catastrophe

Fire and Explosion investigation

Property

Casualty and Liability

Financial / Money

Goods in Transit

Services in Southern Africa ceased in October 2015 when Duncan and his family returned to the UK.

Services Now Offered

To Loss Adjusting Companies

To the broker

How would you like to offer your clients their very own Loss Adjuster to be on hand in the event of a loss?

If you are a Cover Holder or Insurers are agreeable, you could include our services and the costs to be underwritten into your policy. This could be considered Claims Preparation Costs or a specialist extension.

 

To the insurance industry

With a strong 36 year background of Forensic Investigation and the production of Court acceptable evidential documentation, we continue to offer Liability Claim investigation services to all insurers and cover holders.

MacDonald-Waugh

"If customers have a poor claims experience, it is almost a guarantee they will look elsewhere for cover once their claim is resolved”.

Without a dedicated claims handling service, there is often added complexity to a normally simple claim.

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